Below are answers to some of the most common questions we receive. If you don’t find the answer you’re looking for, please don’t hesitate to contact us.
Frequently asked questions
We understand that you may have questions about our services, the conditions we treat, and what to expect.
1. General & Service-Level FAQs
What do you mean by “Sexual & Hormonal Wellbeing”?
Sexual and hormonal wellbeing refers to how hormones influence energy, sleep, mood, cognition, physical vitality, and sexual health. Symptoms can vary widely and often overlap, particularly during life stages such as menopause or age-related hormonal change in men.
Is this a sexual dysfunction clinic?
Yes, we provide care for sexual dysfunction and hormonal wellbeing, recognising that these often overlap — but do not always coexist.
Do I need a referral from my GP?
No referral is required. However, we aim to complement GP care and can communicate with your GP where appropriate and with your consent.
Is my consultation confidential?
Yes. All consultations are confidential and conducted in a respectful, professional medical setting.
Do you replace my GP?
No. We provide focused assessment and management within our scope and work alongside your GP for ongoing care.
2. Hormonal Wellbeing – General
What symptoms can be related to hormonal changes?
Hormonal changes may contribute to:
- Fatigue or low energy
- Poor or disrupted sleep
- Brain fog or difficulty concentrating
- Mood changes or reduced resilience
- Reduced strength or exercise tolerance
- Changes in libido or sexual function
Are hormonal symptoms always abnormal?
Not always. Some changes are part of normal ageing or life stages. The goal of assessment is to determine whether symptoms are within expected ranges or whether treatment may be helpful.
Do hormones affect mental clarity and focus?
Yes. Hormones can influence cognition, memory, attention, and motivation in both men and women.
3. Women’s Hormonal & Sexual Wellbeing (Perimenopause & Menopause)
What is perimenopause?
Perimenopause is the transition period before menopause when hormone levels fluctuate and symptoms may begin, even if periods are still occurring.
What symptoms are common in perimenopause or menopause?
Symptoms may include hot flushes, night sweats, poor sleep, fatigue, brain fog, mood changes, joint aches, and changes in sexual desire or comfort.
Is it normal to feel exhausted or foggy during menopause?
These symptoms are common, but that does not mean they must be ignored. Assessment can help determine whether treatment may improve quality of life.
Do all menopausal women experience low libido?
No. Libido changes vary widely. Some women experience reduced desire, while others notice no change or even improvement.
Is painful sex normal after menopause?
Pain during sex is common but not something women should simply accept. It can have several treatable causes.
Do you provide hormone replacement therapy (HRT)?
Hormonal treatment may be discussed and prescribed where clinically appropriate. Decisions are individualised and based on symptoms, medical history, and current guidelines.
4. Men’s Hormonal & Sexual Wellbeing (Androgen Deficiency)
What is androgen deficiency?
Androgen deficiency refers to low or insufficient testosterone that may contribute to physical, cognitive, and sexual symptoms.
What symptoms may be linked to low testosterone?
Symptoms may include:
- Low energy or fatigue
- Reduced strength or muscle mass
- Poor recovery from exercise
- Brain fog or reduced focus
- Low libido
- Erectile changes
Is erectile dysfunction always caused by low testosterone?
No. Erectile dysfunction can have multiple causes, including vascular, neurological, psychological, or medication-related factors.
Is testosterone treatment appropriate for everyone with low energy?
No. Testosterone therapy is only considered when clinically indicated and after careful assessment.
5. Erectile Dysfunction (ED)
What is erectile dysfunction (ED)?
ED refers to difficulty achieving or maintaining an erection sufficient for sexual activity.
Is ED always a sexual problem?
No. ED can be an early sign of vascular, metabolic, or hormonal issues and may warrant medical assessment.
When should ED be medically assessed?
Assessment is recommended if ED is persistent, worsening, or associated with other health changes.
Do you offer medication for ED?
Medication will be discussed where appropriate, we will consider medication, hormonal, supplements and lifestyle options specific to your problems
6. Procedural Treatments (PRP / Botox for ED)
What is PRP (P-Shot) for ED?
PRP involves the use of platelet-rich plasma derived from your own blood. It is considered an adjunctive treatment for some men with ED.
What is Botox for ED?
Botox has been explored as an off-label treatment for erectile dysfunction in selected cases.
Are PRP and Botox suitable for everyone?
No. These treatments are not appropriate for all men and require prior clinical assessment.
Do I need a consultation before a procedure?
Yes. All patients must undergo a nurse-led consultation before any procedure to assess suitability, explain risks, and obtain informed consent.
Are these treatments off-label?
Yes. PRP and Botox for ED are considered off-label uses and are discussed carefully during consultation.
Who performs the procedures?
Procedures are performed by experienced doctors at selected SNIP clinic locations.
7. Nurse-Led Consultation Model
Why do I see a nurse first?
Nurse-led consultations allow for structured assessment, education, consent, and triage, ensuring safe and efficient care.
Can a nurse decide whether I proceed to a procedure?
Yes. Nurses assess suitability and may recommend proceeding, deferring, or exploring alternative options. Nurses recommendations will be reviewed by one of our doctors, who will make the final decision on treatment and prescription.
Will I still see a doctor?
Doctors review all nurse led consultations and provide medical review, advice, prescriptions and interventions.
8. Assessment & Investigations
What happens in my first consultation?
The Nurse will review your symptoms, medical history, and goals, and discuss possible contributing factors.
Will I need blood tests?
Tests are recommended only when clinically appropriate.
Do you assess lifestyle factors?
Yes. Sleep, stress, physical activity, and general health are important components of assessment.
Are these treatments off-label?
A number of treatments for sexual and hormonal wellbeing are “off Label” which means that that the treatment is not officially approved by medsafe. This is not uncommon in New Zealand. We will discuss with you the evidence available for any treatment as well as potential adverse effects.
9. Safety, Expectations & Outcomes
Can hormonal or sexual treatments guarantee results?
No treatment can guarantee outcomes. Expected benefits and limitations are discussed during consultation.
Do you offer quick fixes?
No. Care is focused on safe, evidence-based approaches rather than one-size-fits-all solutions.
What if treatment isn’t recommended?
Sometimes reassurance, monitoring, or lifestyle guidance is the most appropriate outcome.
10. Practical & Booking FAQs
Do you offer telehealth consultations?
Our consultations are all by telehealth. However if you require procedural intervention, this will occur in one of our 20 nationwide clinics.
Where are procedures performed?
Procedures are performed at selected SNIP clinic locations.
What are the costs?
The fee for an initial consultation is $TBA. Procedural interventions are individually priced. Follow up care and repeat prescriptions are riced separately. The majority of the medications that we use are fully funded in New Zealand, however for those that are not, we will explain the potential cost during the consultation. For a full disclosure of our fees go to pricing page
Can I book directly for a procedure online?
You may book an enquiry or provisional procedure slot, but a consultation is mandatory before proceed
